Accessibility at Gardeners Millbank

Gardeners Millbank is committed to providing an accessible and inclusive online experience for all visitors, including disabled people, older people, and those using assistive technologies. Our aim is to make it as easy as possible for everyone in the Millbank area to find and use information about our gardening services in an accessible way.

Our Accessibility Commitment

We are working towards meeting the Web Content Accessibility Guidelines (WCAG) version 2.1 at the AA level. These internationally recognised guidelines explain how to make web content more accessible and usable for people with a wide range of access needs. By following these standards, we aim to offer an online service that is clear, consistent, and as simple as possible to use.

Accessibility is an ongoing process. We regularly review our website, content, and design choices to improve access for visitors in and around Gardeners Millbank, including people with visual, hearing, motor, and cognitive disabilities.

Screen Reader Support

The Gardeners Millbank website has been designed to work with modern screen readers and other assistive technologies. We use clear heading structures, descriptive page titles, and meaningful text for images wherever possible so that users relying on audio feedback can understand the content and navigate efficiently.

We aim to ensure that important information about our gardening services in Millbank is available as text rather than only in images or complex graphics. Where images are used, we provide alternative text when it is needed to explain the purpose of the image.

Keyboard Navigation

The site can be navigated without a mouse, using only a keyboard. This supports people who use keyboard-only navigation, alternative input devices, or mobility aids. You should be able to move through interactive elements such as menus, forms, and buttons using common keys such as Tab, Shift plus Tab, Enter, and the arrow keys.

We aim to keep the keyboard focus order logical and predictable so that you can move through the page from top to bottom in a way that follows the visual layout. Visible focus indicators are used wherever possible so that you can easily see which element is currently selected.

Text, Colour, and Layout

The content on the Gardeners Millbank website is written in plain language where possible, with short paragraphs and descriptive headings to support readers with cognitive or learning disabilities. We avoid relying on colour alone to convey meaning, and we aim to maintain sufficient colour contrast between text and backgrounds to support visitors with low vision.

The layout is designed to reflow on different screen sizes, including mobile phones and tablets, so that people across the Millbank area can access our gardening information on the devices that work best for them.

Ongoing Improvements

We know that there may still be parts of the site that are not fully accessible. As we update our content and add new features, we continue to review and improve accessibility. This includes testing pages, gathering feedback, and making changes to address any issues that are identified.

Contacting Us About Accessibility

If you experience any difficulty using the Gardeners Millbank website, or if you need information about our services in another format, we encourage you to contact us. You can request information in accessible formats such as large print, easy read, or audio, and you can also tell us about any accessibility barriers you encounter.

When you contact us with an accessibility request, please describe the page or service you were using, the type of problem you faced, and any assistive technology you were using. This helps us understand the issue and work towards a suitable solution for you and for other visitors in the Gardeners Millbank area.

We review all accessibility feedback carefully and aim to improve our online services so that everyone can access gardening information and support in Millbank as independently as possible.