Terms and Conditions for Gardeners Millbank

These Terms and Conditions set out the basis on which Gardeners Millbank provides gardening and outdoor maintenance services to residential and commercial clients. By making a booking, you agree to the terms below, which are intended to create a clear understanding of how services are arranged, delivered, charged, and managed. These terms apply to all garden maintenance, soft landscaping, pruning, planting, clearance, and related work agreed in writing or confirmed by other recorded means.

Gardeners Millbank aims to deliver a professional, reliable service, but all work is carried out subject to site conditions, access, weather, and the scope agreed at the time of booking. Any variation to the original request may affect the price, timing, or completion date. Unless otherwise agreed, these terms form the entire agreement between the client and the service provider.

In these terms, “client” means the person, business, landlord, or managing agent requesting the service, and “services” means the gardening work agreed. References to “we”, “us”, or “our” mean the service provider trading as Gardeners Millbank. References to “you” or “your” mean the client receiving the service. Garden maintenance services in Millbank are offered on the understanding that the client has the authority to instruct the work and accept these conditions.

Booking Process

All bookings are subject to availability and acceptance. A request for work does not guarantee a confirmed appointment until we have reviewed the details, provided a quotation where relevant, and acknowledged the booking. The information required for a booking may include the type of work, approximate garden size, access arrangements, parking restrictions, waste handling needs, and any known hazards. Clear information helps ensure the quotation and schedule are accurate.

Once a booking is confirmed, we may rely on the details supplied by the client. If the actual condition of the site is materially different from the information provided, we may revise the scope, price, or timetable. This can include, for example, overgrown areas, hidden obstructions, contaminated waste, difficult access, or additional labour required to complete the job safely. Gardeners in Millbank will always seek approval before carrying out work outside the agreed scope, where approval can reasonably be obtained.

Where a visit is arranged for assessment or work, you must ensure safe and reasonable access at the agreed time. If access is delayed or unavailable, we may need to reschedule and charge for wasted attendance where appropriate. You are responsible for securing pets, removing fragile items, and notifying us of any issues that may affect the service. Failure to do so may delay the work or affect the outcome.

Pricing and Payments

Prices may be provided as fixed quotations, estimated charges, hourly rates, or a combination of these, depending on the nature of the work. Unless stated otherwise, quotations remain valid for a limited period and may change if the scope, timing, or site conditions change. Any estimate is based on the information available at the time and is not a final price unless expressly confirmed as fixed. We may apply additional charges for extra labour, specialist equipment, urgent attendance, or disposal costs not included in the original arrangement.

Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due on completion of the work or within the period stated on the invoice. We may request a deposit for larger projects, repeat bookings, or work requiring advance material purchases. Gardening services in Millbank may be suspended if an outstanding balance remains unpaid beyond the due date.

All prices are stated inclusive or exclusive of VAT according to the applicable tax treatment and will be made clear where required. If payment is made by bank transfer, card, or another approved method, it must be cleared in full and without deduction or set-off unless required by law. We reserve the right to charge reasonable recovery costs for overdue sums permitted under applicable law.

Cancellations, Rescheduling, and Delays

If you wish to cancel or reschedule, you should give as much notice as possible. Cancellations made with sufficient notice may not attract a fee, depending on the circumstances and any costs already incurred. However, if materials have been ordered, equipment reserved, or labour allocated specifically for your booking, we may charge for those unrecoverable costs.

Short-notice cancellations, repeated changes, or failure to provide access may result in a cancellation fee or charge for wasted time. If we need to cancel or postpone a booking due to adverse weather, staff illness, safety concerns, or circumstances beyond our control, we will contact you as soon as reasonably practicable to rearrange the work. Garden maintenance in Millbank is often weather dependent, and some tasks may need to be delayed to protect plants, surfaces, or the quality of the finish.

We are not liable for inconvenience, loss of enjoyment, or indirect costs caused by a rescheduled visit, provided we act reasonably and in good faith. If a delay is caused by an event outside our control, the booking may be moved to the next suitable date. Any deadlines or completion dates are estimates unless confirmed as firm commitments in writing. Where a client requests urgent work, we will make reasonable efforts to accommodate it, but availability cannot be guaranteed.

Service Standards and Client Responsibilities

We will carry out the agreed work with reasonable care and skill, using appropriate tools, methods, and materials for the job. We may refuse to carry out unsafe, unlawful, or impractical instructions. If the site contains hidden hazards such as broken glass, sharp metal, unstable structures, contaminated soil, or aggressive animals, we may pause or stop work until the issue is made safe. The client must inform us of any known risks before the visit.

You are responsible for ensuring that the areas to be worked on are available and that any items you wish to keep are removed or clearly identified before work begins. Unless the agreement states otherwise, we are not responsible for moving ornaments, furniture, plant supports, irrigation systems, or fragile fixtures. If such items are left in place, we may work around them or decline to proceed with that part of the task. Gardeners Millbank services are designed to be efficient, but they depend on cooperation and accurate site preparation.

Any advice given during or after the service is offered in good faith, based on the conditions observed at the time. Plant performance can be affected by weather, soil quality, watering, pests, disease, or previous neglect, and we do not guarantee the survival, flowering, or future condition of plants unless this is expressly agreed in writing.

Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited by law. Subject to that, our liability for loss or damage arising out of the services is limited to the amount paid or payable for the specific work giving rise to the claim, unless otherwise required by law.

We are not responsible for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or loss of use, whether caused by delay, defect, or cancellation, except where such exclusion is not permitted by law. We do not accept liability for pre-existing defects, latent conditions, structural weaknesses, hidden utilities, or damage arising from inaccurate information supplied by the client. Where we have advised that a task may create risk, and the client chooses to proceed, the responsibility for that decision remains with the client except to the extent caused by our negligence.

Any claim for damage or incomplete work must be raised promptly and, where possible, before the site is altered further or another contractor carries out remedial work. We may inspect the relevant area and seek to resolve any issue by repair, re-performance, or an agreed adjustment where appropriate. This does not affect your statutory rights.

Waste Removal and Environmental Compliance

Waste generated during gardening work may include green waste, soil, branches, leaves, turf, packaging, and occasional general rubbish identified as part of the task. Unless expressly agreed otherwise, we will arrange disposal only of the waste produced by our work and only in accordance with applicable waste regulations. The client must not require us to remove prohibited, hazardous, or improperly classified waste without prior agreement and suitable arrangements.

We aim to handle waste responsibly and in line with legal obligations governing storage, transport, transfer, and disposal. Waste may be taken to licensed facilities or processed through approved collection routes. If special handling is required, such as for invasive plant material, contaminated soil, or material mixed with non-green waste, additional charges may apply. The client is responsible for telling us if there is any reason waste should not be mixed, moved, or disposed of in the normal way.

We may refuse to transport or dispose of waste if doing so would breach legal requirements or create an unsafe situation. The client remains responsible for ensuring that any waste ownership, permissions, or access arrangements are lawful. If the client asks us to leave waste on site, it becomes the client’s responsibility once the work has been completed and accepted, unless otherwise agreed.

Force Majeure, Complaints, and General Terms

We shall not be liable for any failure or delay caused by events outside our reasonable control, including severe weather, fire, flood, industrial action, transport disruption, supply shortages, equipment failure, illness, or legal restrictions. In such cases, performance obligations may be suspended for the duration of the event and resumed as soon as reasonably practicable.

If you have a concern about the service, you should notify us promptly with enough detail to allow review. We may ask for photographs, access to the site, or a description of the issue. Any attempt to resolve a dispute should be made in good faith before formal action is taken. If a term is found invalid or unenforceable, the remaining terms will continue in effect to the fullest extent permitted by law.

These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed. No waiver of any right or remedy shall be effective unless agreed in writing. Nothing in these terms creates a partnership, employment relationship, or agency relationship between the parties.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. This legal framework applies to all bookings and services arranged under these terms.

By confirming a booking, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions for Gardeners Millbank. The agreement is intended to protect both parties by making the booking process, payment expectations, service scope, and legal responsibilities clear from the outset.

If any part of the service requires special handling, unusual access, or additional approvals, those matters should be agreed before work begins so that the service can proceed smoothly and lawfully.